Refund policy

We have a 30-business-day return policy, which means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact our team at hello@myblanketclub.com and explain the reason for your return.

If your return is accepted, we will email you a return label to print and stick on your parcel before dropping it off at a pickup point or post office.

Items sent back without first requesting a return will not be accepted.

You can always contact us with any question about returns at hello@myblanketclub.com

Return shipping costs

We cover return shipping costs for a period of 30 days from receipt of the order.

There are no restocking fees.

Specific return and refund conditions

Return for a change of mind: if you change your mind after purchase, you can return the product within 30 business days, provided it is unused, undamaged and in its original packaging.

Defective items: if you receive a defective product, contact our customer service immediately, ideally within 48 hours, for instructions. MY BLANKET CLUB will cover return costs within 30 business days and provide a replacement product or a refund.

Damaged items: if the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return costs if necessary.

Incorrect product received: if you receive an incorrect product, contact us within 48 hours and we will cover return costs and make sure you receive the right product.

Product not received: if your product never arrived, contact us within 48 hours so we can open an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.

Cancellation after ordering: you can cancel your order before it ships. If the order has already shipped, follow the return procedure once you receive the product.

Policy for damaged or defective items

When you receive damaged or defective items, contact our customer service ideally within 48 hours. If that is not possible, contact us as soon as you notice a problem. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Policy for undamaged items

You can return the undamaged, unused product within 30 business days. Make sure it is in its original packaging.

This does not apply to custom items.

Exchanges

Exchanges are accepted. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Time limits

Return deadline: returns must be reported and shipped within 30 business days of receiving the product.

Refund deadline: the refund will be processed within 30 business days after we receive and inspect the returned item. You will receive a confirmation email.

Refund conditions: a refund is approved if the product is undamaged, unused and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

Refund methods: refunds are made to the payment method used at purchase.

Return address

Any return request must first be made to our customer service.

After your request is approved, the return address will be provided to you confidentially.

To start the process, please contact us at hello@myblanketclub.com

Questions?

We reply to all requests within 24 hours. You can reach us through our contact page or by email at hello@myblanketclub.com