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All the answers to your questions

Orders, delivery, care, returns… We've gathered everything here. If you can't find it, we're easy to reach.

Reply within 24 h French customer service
01 · ORDERS & DELIVERY

Orders, payment, delivery

Everything that happens between your click and the parcel at your door.

How long does delivery take?

Allow 3 to 7 business days. You'll get a tracking link by email as soon as your order ships.

Is shipping free?

Yes. Shipping is free in mainland France and the United States, with no minimum order. You receive a tracked parcel, with tracking details by email.

Do you ship internationally?

We currently ship to mainland France and the United States. More destinations are being considered — sign up for our newsletter to be the first to know.

How do I track my order?

You'll get an email with your tracking number as soon as your parcel ships. You can also check the status by logging in to your account or from the “Track my order” page in the menu.

Which payment methods do you accept?

Credit and debit cards and other options shown at checkout. All transactions are secured through Shopify Payments.

Can I change my delivery address after ordering?

Yes, as long as your order hasn't shipped yet. Email us quickly at hello@myblanketclub.com with your order number.

What if my parcel hasn't arrived?

First check the status with your tracking link. If the parcel is marked “delivered” but you haven't received it, contact the carrier directly. For anything else, email us at hello@myblanketclub.com — we'll investigate within 24 hours.

Can I change or cancel my order after paying?

Yes, as long as your order hasn't shipped yet. Email us as soon as possible at hello@myblanketclub.com with your order number. Once the parcel has been handed to the carrier, it can no longer be canceled — you'll need to return it instead.

02 · RETURNS & REFUNDS

If you're not convinced

You have 30 days to change your mind, at no cost and with no questions asked.

How long do I have to return a product?

30 days from the day you receive your order. The product must be in its original condition, unused, with tags and packaging.

Are returns free?

Yes, returns are free in mainland France. We email you a label to print, and you drop the parcel off at a pickup point or post office.

How do I start a return?

Email us at hello@myblanketclub.com with your order number and the reason. We'll send you the return label within 24 business hours.

How soon will I be refunded?

Once we receive and check the parcel at our warehouse, we process your refund within 30 business days at most (often much sooner). How long it takes to appear on your account depends on your bank.

What if my product is defective?

Send us a photo of the defect at hello@myblanketclub.com within 48 hours of delivery. We'll arrange a replacement or a refund right away, at our expense.

Can I exchange a product for another size or color?

Direct exchanges aren't automated. The simplest way: return the product, we refund you, and you place a new order with the right variant.

03 · THE BLANKET

everything about the signature blanket

The material, the sizes, the care — we explain it all.

What is the blanket made of?

Thick faux fur with a shearling feel. A dense weave, tested for colorfastness (level 4).

What's the difference between the 4 sizes?

39 × 59 in (100 × 150 cm): a one-seat couch blanket. 59 × 79 in (150 × 200 cm) and 71 × 79 in (180 × 200 cm): a two-seater sofa or a standard bed. 79 × 91 in (200 × 230 cm): a queen-size bed, or big enough to wrap up in with someone.

How much does a my blanket club blanket weigh?

From 1.8 lb (800 g) at 39 × 59 in to 4.6 lb (2.1 kg) at 79 × 91 in. A weight you can feel: the blanket stays put and doesn't slide.

Which colors are available?

Chalk, Khaki, Pink, Silver Gray, Linden Green, Charcoal.

How do I wash my blanket?

Machine wash at 86°F (30°C) on a delicate cycle. Air dry out of direct sunlight. No ironing, no dry cleaning.

Does the blanket shed when washed?

A little fiber shedding is normal with any faux fur, especially in the first wash. It drops noticeably from the second cycle on.

How long does a my blanket club blanket last?

With gentle care, the thick weave holds its shape for many seasons.

Does the blanket make a good gift?

Yes — useful, long-lasting, and available in 6 colors to match any interior. See the blanket.

04 · ACCOUNT & CONTACT

Customer account & support

Everything you need to manage your order and reach us.

Do I need an account to order?

No, you can check out as a guest. Creating an account just lets you see your order history and saves time on your next purchase.

How do I create an account?

Click the person icon at the top right of the site, then “Create account”. You'll receive a confirmation email right away.

I forgot my password — how do I reset it?

On the login page, click “Forgot your password?” You'll get a reset link by email within seconds.

How can I reach you?

By email at hello@myblanketclub.com or through our contact form. We reply within 24 business hours, Monday to Friday, 8 a.m. to 6 p.m. (CET).

Are you a French brand?

Yes — My Blanket Club is a French brand. Our customer service team is based in France.

Do you work with influencers or content creators?

Yes, we're open to collaborations that make sense. Send your media kit to hello@myblanketclub.com with “PARTNERSHIP” in the subject line.

Have another question?

Contact us