Thank you for shopping at MY BLANKET CLUB. We are committed to providing a secure and seamless payment experience for all our customers. Please read our payment policy carefully to understand how we process transactions on our site.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Paypal
- Klarna
2. Payment Currency
All transactions on our site are processed in euros (EUR €) or in the currency of your country of residence.
3. Payment Authorization
Your payment will be charged immediately after your order is validated, and you will receive an e-mail confirmation with the details of your order.
In case of payment refusal or if it is flagged as potentially fraudulent by Shopify:
- The order will not be processed
- You will be notified by e-mail
- You may be asked to try again or to use another payment method
4. Order Verification
For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:
- Verification of your email
- Confirmation of your shipping address
- A request for identification (in rare cases of suspicious activity)
We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.
5. Failed or Cancelled Payments
If your payment fails or is cancelled:
- Your order will not be processed
- You will need to return to the checkout and finalize your payment again
If funds have been debited but the order has not been confirmed, please contact us immediately at the following address: hello@myblanketclub.com
6. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment has been processed, please contact us at hello@myblanketclub.com within 12 hours of placing the order. Refunds will be issued to the original payment method.
Refunds: Please consult our returns and refunds policy for eligibility criteria, processing times, and procedures. Refunds can take up to 30 business days to appear in your account, depending on your bank's processing times.
7. Fraud Prevention
In order to protect our customers and prevent fraudulent activities, My Blanket Club reserves the right to perform payment verifications. We may request additional information or confirmation from you for certain transactions considered to be high risk.